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No. Katalog Katalog Subjek Actions
163797 results (page 16036/16380)
3.076
Customer-Centered Reengineering : Remapping for Total Customer Value
Peter D. Schiffrin
Irwin, 1995
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
tersedia 3 file download
CONSUMER SATISFACTION
Organizational Change
This customer-driven approach to reengineering is essential for organizations wanting to develop and increase customer loyalty. Customer Centered Reengineering is a tested framework for realigning strategy, structure, and systems around..selengkapnya..
3.727
40 activities for improving customer services
Ian Linton
Gower, 1996
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
CONSUMER SATISFACTION
0
3.851
Improving customer satisfaction, loyalty, and profit: an integrated measurement and management system
Michael D. Johnson
Jossey Bass, 2000
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
CONSUMER SATISFACTION
0
4.115
Melayani pelanggan kecewa: Tetap efektif dalam kon
Rebecca L. Morgan
PPM, 2001
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 2 koleksi
total 2 koleksi
tersedia 3 file download
CONSUMER SATISFACTION
#N/A
menguraikan aspek psikologi yang melatarbelakangi perilaku pelanggan kecewa, memberikan saran tentang langkah-langkah yang perlu di amabil setelah pelanggan pergi,menyampaikan strategi jitu menghadapi dengan sukses, memberikan saran bagi para manajer tentang..selengkapnya..
4.273
Customer 2000: the millenium guide to customer service excellence in the communications industry
Platinum, Gold, Silver
www.teleserv.net, 2000
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Reference (Hanya Baca di Tempat) (Non-Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
CONSUMER SATISFACTION
Technological Innovation,Telecommunication
4.549
Customer service and support = Layanan dan dukungan kepada pelanggan: penerapan strategi yang efektif
Graham Clark
Elex Media Komputindo, 1999
Klasifikasi General management, General business management, General industrial Management
Buku - Reference (Hanya Baca di Tempat) (Non-Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
CONSUMER SATISFACTION
0
4.555
Emotion marketing: the halmark way of winning customers for life
Claire Brand
McGraw-Hill, 2001
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
tersedia 3 file download
CONSUMER SATISFACTION
0
4.618
Customer winback: how to recapture lost customer and keep them loyal
Michael W. Lowenstein
Jossey Bass, 2001
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
tersedia 3 file download
CONSUMER SATISFACTION
0
Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers,..selengkapnya..
4.669
The one to one manager: real-world lessons in customer relationship management
Martha Rogers
London Toronto Sydney, 2000
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
tersedia 3 file download
CONSUMER SATISFACTION
0
In The One to One Manager, visionary authors Don Peppers and Martha Rogers, Ph.D., go behind the scenes to report on the challenges and solutions discovered by managers leading..selengkapnya..
4.679
The customer differential: the complete guide to implementing customer relationship management
Melinda Nykamp
AMACOM, 2001
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
CONSUMER SATISFACTION
0