In a study of articles on software implementation effectiveness, more than 30% of projects were perceived to have failed because of lack of effective project planning, while 10% were perceived to have failed because of technology-driven cause. According to a survey done by Gartner only 60% of companies implementing ERP system claim they got expected benefits. In general an implementation is considered successful if it is done within budget and time with meeting all the preset implementation goals as measured by ROI.
This paper will discuss the critical factors for success and failures of an ERP implementation.