A wallof silent resentment shuts you off from someone you love…you listen to an argument in which neither party seesms to hear the other…your mind drifts to other matters when people talk to you…
People skills is a communication – skills handbook that can help you eliminates these and other communication problems. Author Robbert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationship by increasing defensiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful, emotionally charge situations.