Consumer experiences and emotion management

Avinash Kapoor

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Emotions can organize cognitive processes or disorganize them, be active or passive, lead to adaptation, or maladaptation. Consumers may be conscious of their emotions or may be motivated by unconscious emotions. The emotions in combined form with different intensities have an adaptive significance in consumers’ life. Further, the challenges that marketers and researchers face in today’s global markets are to understand the expression of the emotions or consumer emotional experience.

Subjek

CONSUMER SATISFACTION
 

Katalog

Consumer experiences and emotion management
9781606496473
196p.: pdf file.: 4 MB
English

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Pengarang

Avinash Kapoor
Perorangan
 
 

Penerbit

Business Expert Press
New York
2015

Koleksi

Kompetensi

 

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