Origin artisan coffee: growth challenges faced by a niche brand in South Africa

Petra Pavlovic, Mignon Reyneke, Sarah Boyd

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Origin Coffee is an artisan coffee roaster in South Africa grappling with rising competition, evolving consumer tastes and brand management concerns. As an early entrant, Origin largely created the niche market for speciality coffee across the country as both a retail coffee shop and a wholesale supplier to independent shops and businesses. This case follows founder Joel Singer 15?years later, in August 2020, as he contemplates how to scale the business, which has cultivated a brand synonymous with quality and excellence. Repeated efforts to expand the Origin footprint have met with disappointment and the business is still operating exclusively from its original roastery-café in Cape Town. Yet, the customer perception is that Origin is an industry giant – an established player that has outgrown its plucky upstart status. Origin also faces an increasingly crowded competitive landscape of local artisan roasters and larger chains. The case showcases the power of entrepreneurial innovation to cultivate a new niche market, as well as the risks of playing in a market that is very narrow and immature. Students are left to determine what Origin’s place in the future of South African coffee can and should be.

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Origin artisan coffee: growth challenges faced by a niche brand in South Africa
ISSN: 2045-0621
20p.: pdf file.; 2.2 MB
English

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Petra Pavlovic, Mignon Reyneke, Sarah Boyd
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Emerald
New York
2021

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