The COVID-19 pandemic has impacted society and various
sectors on an unprecedented scale. For TelkomGroup,
the various obstacles that emerged due to the COVID-19
pandemic have been taken as opportunities to push digital
acceleration, by providing services and solutions in the
field of information and communications technology. As
a key element in the nation’s infrastructure, TelkomGroup
has the vitality to help the people and the Government
of Indonesia to address the pandemic, and to rise once
more to face the future. TelkomGroup provides a variety of
services and solutions to all customers and the public with
the support of a digital connectivity infrastructure, digital
platforms, and digital services.
In line with our efforts to transform into a world-class
digital telco and amid various challenges throughout
the reporting period, TelkomGroup has continued to
expand and improve its digital connectivity infrastructure
and to strengthen digital platforms and develop various
digital services with the purpose of furnishing the best
digital customer experience. Our mission as a public
institution that supports the Government in various fields,
including disaster management, is to provide continuous
communication services.
All TelkomGroup business activities and business
development initiatives are executed strategically in
accordance with market potential as well as the needs and
characteristics of Indonesians, to support digitalization in
various fields such as education, the development of Small
and Medium Enterprises (SMEs), finance, agriculture, and
various other sectors