“An immensely practical book that will help people create organizations that get results. Chris has organized this into an easy-to-understand guide. Executives should read it with no less reverence than they would read their company’s financial report.”—Ethan Schutz, President & CEO, The Schutz Company Gallup’s State of the American Workplace showed that workplaces that are actively engaged outperform workplaces that are disengaged in every measure. Crosby’s two-volume set contains eight activities that create an engaged workplace and improve results. Volume One, The Core Activities, starts with an overview and a chapter on building an engagement strategy to break long- standing dysfunction. Crosby then provides chapters on various conflict resolutions, transition meetings, and work group development.