Service Systems Engineering and Management

A. Ravi Ravindran,et al.

Informasi Dasar

46 kali
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This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises.

Service Systems Engineering and Management begins with a basic overview of service industries and their importance in today’s economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems – Multiple Criteria Decision Making and Data Envelopment Analysis. The textbook then discusses several topics in service systems engineering and management – supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services.

Subjek

SERVICE INDUSTRY
MANAGEMENT,

Katalog

Service Systems Engineering and Management
978-0367781323
618.: ill.; 23 cm
English

Sirkulasi

Rp. 0
Rp. 1.000
Ya

Pengarang

A. Ravi Ravindran,et al.
Perorangan
 
 

Penerbit

CRC Press
New Jersey
2021

Koleksi

Kompetensi

  • CTI2C3 - MANAJEMEN LAYANAN TEKNOLOGI INFORMASI

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