The book is intended for academics, professionals and consultants involved in
data analysis and indicator management. The description is relatively simple and
does not necessarily require familiarity with advanced mathematics. The book can
also be used in programmes for professionals, including senior executives, quality
engineers, production engineers and procurement specialists. Professionals can also
use the book for individual study.
This book is organized into five chapters. The first chapter deals with the basic
concepts of indicators and process performance. The second chapter deals with the
critical aspects, problems and curiosities that can arise when representing a generic
system by means of indicators. The third chapter develops an original theory of
indicators, showing that measurements can be seen as “special” indicators.