FairPay: Adaptively Win-Win Customer Relationships

Richard Reisman

Informasi Dasar

20.21.857
658.812
Buku - Elektronik (E-Book)
22

Businesses recognize the need to become more customer focused, but struggle to see how. At the same time, our logic and business models for selling digital content and services are broken. Digital relationships enable services at low cost, but we still focus on discrete transactions at prices that consumers see as exploitive. This book explains how a revolutionary approach to pricing can solve these problems. It proposes a new architecture for cooperative service relationships that is personalized and continuously adaptive. FairPay operationalizes a new logic for conducting ongoing business relationships that adaptively seek win-win value propositions in which price reflects value. At a practical level, the author explains how this can be applied to transform a range of industries -- with motivations, and guidelines for implementation in stages -- to enhance loyalty, market share, and profits. At a conceptual level, he explores how novel processes for participative co-pricing can dynamically seek agreement on win-win value propositions -- to approach optimal price discrimination over a series of transactions. FairPay applies modern behavioral economics in choice architectures that enable deep relationship marketing. An online supplement is provided.

Subjek

CUSTOMER RELATIONSHIPS MANAGEMENT
 

Katalog

FairPay: Adaptively Win-Win Customer Relationships
978-1-63157-478-8
254p.: pdf file.; 7 MB
English

Sirkulasi

Rp. 0
Rp. 0
Tidak

Pengarang

Richard Reisman
Perorangan
 
 

Penerbit

Business Expert Press
New York
2016

Koleksi

Kompetensi

  • SN741223 - CUSTOMER SERVICE MANAGEMENT
  • KBI2B3 - PENCIPTAAN NILAI

Download / Flippingbook

 

Ulasan

Belum ada ulasan yang diberikan
anda harus sign-in untuk memberikan ulasan ke katalog ini