Mapping Workflows and Managing Knowledge Capturing Formal and Tacit Knowledge to Improve Performance

John L. Kmetz

Informasi Dasar

20.21.554
658.403 8
Buku - Elektronik (E-Book)

This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets you capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all, the tacit knowledge people bring to the job and carry in their heads. Second, it is simple, powerful, flexible, and easy to learn. Finally, this book does not require installing, learning, and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the organization). It was developed by the author in a 15-year-long program of studying, analyzing, and improving avionics maintenance processes for the U.S. Navy and the Royal Canadian Air Force, and then applied to organizations of all kinds over more than two decades. It has been taught and applied by the author and others in many short courses. In short—this book works.

Subjek

KNOWLEDGE MANAGEMENT
 

Katalog

Mapping Workflows and Managing Knowledge Capturing Formal and Tacit Knowledge to Improve Performance
978-1-60649-455-4
242p.: pdf file.; 3 MB
English

Sirkulasi

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Pengarang

John L. Kmetz
Perorangan
 
 

Penerbit

Business Expert Press
New York
2012

Koleksi

Kompetensi

 

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