Human Resources Development (HRD) simply can be defined as part that has an important
role and concern to develop people in order to achieve the company goals. At PT XYZ, HR
Business Partner holds the role to compulsory prepare, facilitate, and integrate every needs
of manpower to support business process by directing, monitoring, evaluating current
manpower condition involving process of recruitment, selection, outsourcing, and training.
There were complaints given by other departments that declared dissatisfaction according
to the result of HR Business Partner performance. This matter of fact was admitted by HRD
Manager as mistake that occurred due to lack of Competence Model. As the department
that influence others in terms of manpower support, the initial development must be
implemented to HRD Department, especially to HR Business Partner. In designing
Competence Model for HR Business Partner, Delphi Method was used as an alternate to
conventional meetings by spreading competencies questionnaire to five respondents. The
result of this study obtained 24 Main Competencies and 20 Support Competencies, where
they are classified into three clusters, Technical Competencies, Interpersonal
Competencies, and Managerial Competencies. The Model of Competence generated in the
form of competence dictionary referring to Spencer’s Competence Model.