Risk and Crisis Communication: Navigating the Tensions between Organizations and the Public

Robert Littlefield, et all

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Risk and Crisis Communication addresses how the interaction between organizations and their stakeholders manifests during a risk or crisis situation. Littlefield and Sellnow contend that when best practices are considered, there are certain tensions to which an organization responds. These tensions are similar to those experienced among individuals when managing their relationships. As such, Littlefield and Sellnow apply an interpersonal theory, known as relational dialectics (RDT), to risk and crisis communication and examine the outcome from the vantage point of the officials and the public. Previous research has focused on top-down, sender-oriented communication to evaluate the effectiveness of particular strategies used by spokespeople to repair public image or relay an apology. In contrast, Littlefield and Sellnow’s approach relies on culture-centeredness and suggests how cultural elements may have influenced the kinds of tensions each organization faced. Risk and Crisis Communication exemplifies the use of RDT through seven case studies, each focusing on one of the tensions, making it of interest to both scholars and organizational leaders.

Subjek

CRISIS MANAGEMENT
 

Katalog

Risk and Crisis Communication: Navigating the Tensions between Organizations and the Public
978-1498517898
160p.: pdf file.; 1,5 MB
English

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Pengarang

Robert Littlefield, et all
Perorangan
 
 

Penerbit

Lexington Books
New York
2015

Koleksi

Kompetensi

  • SK312062 - KOMUNIKASI BISNIS
  • SK313032 - KOMUNIKASI BISNIS
  • CBH3M2 - KOMUNIKASI BISNIS
  • IEH3N2 - PRAKTIKUM PERANCANGAN BISNIS DAN FASILITAS INDUSTRI
  • IEH4G2 - PERANCANGAN PROSES BISNIS
  • IEH4CC3 - PERANCANGAN PROSES BISNIS LANJUT
  • IEH4EF3 - SISTEM BISNIS RETAIL
  • IEH4GB5 - PENGEMBANGAN INISIATIF BISNIS
  • KII2H2 - KOMUNIKASI BISNIS
  • IEI5F3 - PERANCANGAN PROSES BISNIS
  • IEI443 - PENGEMBANGAN INISIATIF BISNIS
  • KII6M3 - KONVERGENSI MEDIA DAN BUDAYA DIGITAL
  • KII6I3 - MANAJEMEN ISU DAN KRISIS

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