Tmforum The Etom
A Business Process Framewok Implementer’s Guide
The adoption of the TM Forum’s Business Process Framework,also known as the Etom, continues to increase within the information, communications, and entertainment industry. As a result, there is a need to provide guidance on how the framework can be extended and/or modified for use by TM Forum member and in the practical use of the practical use of the framework.
This guide contains four chapters that provide;
• A short review of the business Process Framework
• A typical implementation approach
• A set of guidelines for extending the framework
• A set series of case studies for uses of the framework