Quality is an inseparable part in educational institution. Human Resources in Educational Institutions
need to be observed careful, because most processes in institutions deal with employees. Total Quality
Management is believed to be a tool that can improve employee satisfaction which leads to productivity to
ultimately improve the quality of the institution. This study was conducted to identify the factors of Total Quality
Management in Telkom University and its influence on employee satisfaction. Samples are taken using cluster
random sampling. The results obtained are seven TQM factors that exist at Telkom University, which are
leadership, measurement and evaluation, curriculum design, process control and environment, implementation
of academics program, Top Management planning, and employee involvement. In addition, TQM’s significant
effect on employee satisfaction amounted to 35.9%.
Keywords. Total Quality Management; Higher Education; Employee Satisfaction.