The Mediating Effect of Team Engagement between Team Cognitions and Team Outcomes in Service-Management Teams
Hospitality Industry Web-based Self-service Technology Adoption Model : A Cross-cultural Perspective
The Role of Customer Orientation in the Relationship Between Manager Communications and Customer Satisfaction
Impact of Job Burnout on Satisfaction and Turnover Intention : Do Generational Differences Matter ?
Attitudinal and Situational Determinants of Self-Service Technology Use