A measure of delight: the pursuit of quality at AT&T universal card services (A)

Robert H. HAYES

Informasi Dasar

23 kali
5-696-073
C
Teaching Note - Restricted Use
 

Subjek

COMPENSATION-EMPLOYEE
Manufacturing & Operational Management, Customer Relations,

Katalog

A measure of delight: the pursuit of quality at AT&T universal card services (A)
22 p.

Sirkulasi

Rp. 0
Rp. 1.000
Tidak

Pengarang

Robert H. HAYES
Perorangan
 
 

Penerbit

HBS
 
1997

Koleksi

Kompetensi

 

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