Based on its vision to become Leading Infocom Player In The Region, PT Telkom
have done a strategic step of its business re-definition and transformed itself become
customer-centric company. The success of this step determined by management ability in
human resource transformation to master competencies in new areas. As part of direct
corresponding company with client, Marketing Division needs to get attention from
company. One of effort to increase the employee’s competence that is by performing
competency development program that appropriate with employee’s to decrease
difference between competencies that required by company with competencies that owned
by employees.
In order to give an optimal benefit for employees based on competencies
development program, the researcher conducted the measurement of existing employee’s
competency using questionnaire that answered by the employees of Marketing Division
PT Telkom Divre III. Company has specified the levels of competence’s requirement at
certain position. Through difference analysis between required competencies,
competency that owned by existing employees and requirement analysis of competencies
development program, its obtained a recommendation program of competencies
development that appropriate with the employees requirement so they doing their job and
responsibility better.
The difference occurs at all of variable of Core Competencies, at Specific
Competencies only competency of Product Knowledge And Business Development that do
not emerge negative difference. All employees, except employee G, that suggested
following the competencies development program in order to earn to run their job and its
responsibility better so that they could give an optimal contribution for company
effectiveness.
The competencies development program design to decrease negative difference at
variable of Core Competencies And Specific Competencies. The priority of items of
competencies development that need to perform by a company is Interpersonal Skill,
Business Process Innovation, Career Development, Personal Effectiveness, Performance
Management, Customer Service, Diversity Training, Organization Training,
Organizational Behaviors, Attracting New Client, Consulting Skill, Transformational
Thinking Program, Business Communication, Communication Skill, Successful Team
Dynamic, Negotiation Training, Decision Making.