ABC's of Relationship Selling Through Service -11/E.

Charles M. Futrell

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12.01.421
658.812
Buku - Circulation (Dapat Dipinjam)
22

Obtaining new customers and retaining present one the main challenges of sales people. Increase in sales and profits is up to the sales personnel-the people who represent the employers through interacting with present of prospective customers. Sales professional strive to sreate a long term business relationshipwhich implies that personal relationships with client are formed. Consumers want to buy from someone who care about their needs. Poeple do business with the people they trust, and they trust the people they know. ABC’s of Selling was conceived as a method of providing ample materials taht allow reader to construct their own sales presentations after studying the text. This allows the instructor the flexibility of focusing on the “how-to-sell” approach within the classroom. Covering the basic foundations for understanding the concepts and practices of selling in a practical, straighforward, and readable manner, it provides studets with a guide to use in prepararing sales presentations and role-playing exercise.

Subjek

CUSTOMER RELATIONS
 

Katalog

ABC's of Relationship Selling Through Service -11/E.
978-007-128928-3
xxxii, 538p.: il.; 25,5cm+ index.
Inggris

Sirkulasi

Rp. 0
Rp. 1.000
Ya

Pengarang

Charles M. Futrell
Perorangan
 
 

Penerbit

McGraw-Hill
New York
2011

Koleksi

Kompetensi

  • SM642014 - MANAJEMEN HUBUNGAN PELANGGAN DALAM TELEKOMUNIKASI
  • DMH2G3 - SALESMANSHIP
  • VPI2E3 - SALESMANSHIP

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