IT & Supply Directorate is the organizational unit that acts as the manager, planners & analyzer information technology field of supply management in the corporate level of PT Telekomunikasi Indonesia, Tbk. IT & Supply Directorate led and controlled directly by a member of the board of directors, the Director of IT & Supply (CIO). One of his tasks is to implement and control procurement activities at the corporate level, as effectively and efficiently as possible. Therefore, the fostering good relations with suppliers is one attempt was made to smooth these duties and if the relationship is cause of satisfaction, then the next step is to determine the level of interest in the supplier to enter into long-term cooperative relationship that requires commitment in it.
This research aims to determine the level of satisfaction to the performance of PT Telkom's suppliers as well as the extent to which it affects supplier's commitment in building a relationship with PT Telkom. Aspects of performance that will be used as research variables are the five criteria from Selection Supplier Evaluation System (SESS), which consists of: quality, delivery, cost, responsiveness and flexibility that put forward by Mauidzoh & Zab?d?. Meanwhile, for the commitment variables consist of the variable sub loyality, trust, and involvement.
Research methodology used in this study include descriptive statistical methods using mean rank-order and also path analysis. Sample who were subjected to experiments are PT Telkom's suppliers in the period 2007-2009. In order to get a sample of 49 companies, sampling method used is judgment sampling method.
From the analysis of satisfaction to note that the level of variable quality, delivery, flexibility, and responsiveness in the strong category, except the variable costs which are not strong in the category. The level of satisfaction which has the largest percentage is on the variable quality and the lowest on the variable cost. Then, when analyzed using path analysis of variables known only quality which has contributed significantly to the commitment. Keywords: Supply Chain Management, Satisfaction, Commitment & Supplier.