The competition condition that has been continually increasing in telecommunication
industry has forced organizations to obtain reliable human resources, based on awareness that
the success of an organization to deliver the best result is by using its human resources as its
main capital. PT. Telkom, as the biggest infocom service company in Indonesia, needs
employees that are reliable, professional, and also loyal to the company to maintain and to
increase the customer satisfaction. To manage their employees well, PT. Telkom needs to take
some actions to improve the MSDM (Human Resources Management) system in their company,
and one of them is by measuring the employee work satisfaction level measurement. By
knowing the factors affecting the employee work satisfaction level, it will be easier to the
company when making programs to improve the employee work performance.
This research is conducted at PT. Telkom Kandatel Solo. In this research, variables
affecting the employees work satisfaction are identified. Primary data was collected by
spreading questionnaires to respondents. These questionnaires were administered by using
census, i.e. the questionnaires were handed out to all employees in the company.
The employee work satisfaction measurement was conducted by using Employee
Satisfaction Index (ESI). Gap Analysis was used to figure the gap between importance level and
employee satisfaction on a variable. While Quadrant Map Analysis was used to determine
which work satisfaction variable to be prioritized for the improvement.
The research result shows that in overall the employees of Telkom Kandatel Solo are
satisfied to the company working aspects with the employee work satisfaction index of
72.367%. The highest satisfaction level was in Pelayanan Umum department with the ESI
average of 81.179%. The result shows that the Pelayanan Umum department is better than
other departments so it can be an example for the improvement. But, seen from average gap,
which in overall are still negative, it means that there are still work dimension variables that
have to be improved in order to meet the expectation of the employees. -