The service profit chain: how leading comapnies link profit, and growth to loyalty, satisfaction, and value

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The service profit chain: how leading comapnies link profit, and growth to loyalty, satisfaction, and value
3.466 - Leonard A. Schlesinger
3.466
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22 March 2002

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Buku - Circulation (Dapat Dipinjam)
Tel-U Kampus Geger Kalong