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20.25.032-1	The 6th International Conference on Information of Technology Cyber and IT Service Management (CITSM) 2018, Conference Program : Comparative Studies, the Effect of Service Quality System toward Customer Satisfaction on TIKI and JNE 20.25.032 – Nur Komariah, Suryana H Achmad, Rahmat Hidayat Klasifikasi 658.403 801 1 – Proceeding ( Electronic ) (Non-Sirkulasi) Lokasi Tel-U Gedung Manterawu Lantai 5	51	Sumbangan	Tersedia