Spirituality of Excellence Service Provider

Gancar Candra Premananto

Informasi Umum

Kode

24.76.043

Klasifikasi

658.809 - Services marketing

Jenis

Institutional Content

Subjek

Service Management-quality

No. Rak

Tel-U Gedung Manterawu Lantai 5 : Rak 22
Tel-U Purwokerto : Rak 8

Dilihat

40 kali

Informasi Lainnya

Abstraksi

The document "Service Excellence TEL U" emphasizes the concept of achieving excellence in service provision, particularly in an academic and business context. Here’s a summary of the key points:

Definition of Service Excellence:

It involves consistently meeting or exceeding customer expectations. It’s not solely about people but includes systems and facilities to support excellent service. Importance of Customers:

Following Peter Drucker’s idea, the purpose of a business is to create and satisfy customers. Excellence in service focuses on retaining customers through satisfaction and trust, balancing customer-centricity with the provider's values. Challenges in Higher Education:

New threats like pandemics, global competition, and regulatory changes. Handling difficult customers and maintaining academic and service integrity. Strategies for Preparing Service Providers:

Focus on intentionality, understanding roles, leadership, and embracing "humanized technology." Strive for institutional resilience, impactful research, student engagement, and fostering productive partnerships. Spiritual and Ethical Dimensions:

Incorporating spiritual values and resilience as core drivers for excellence. Utilizing Islamic teachings to inspire better service and community engagement. The Dark Side:

Acknowledging systemic challenges and anomalies in achieving academic service excellence, with a call to overcome turbulence and focus on continuous improvement.