Penerapan Knowledge Management Pada Telkom Professional Certification Center

BALIANTY PUTRI KUSAERY

Informasi Umum

Kode

18.05.044

Klasifikasi

658.403 8 - Information management, Gathering of information by management for use in managerial decision making, Information resources, Knowledge management

Jenis

Karya Ilmiah - Thesis (S2) - Reference

Subjek

Knowledge Management

Dilihat

372 kali

Informasi Lainnya

Abstraksi

This research intended to measure how high the level of readiness of the organization in applying Knowledge Management, focused in Knowledge Management Infrastructure (that composed of: Organizational Culture, Structure, IT Infrastructure, Common Knowledge, and Physical Environment) and finding significant differences regarding the readiness of employees in implementing Knowledge Management based on employee profile. It was considered an important thing, to support the company in the success of Knowledge Management implementation so as to realize the vision and mission of the company in facing the era of competition.
The research is conducted in Telkom PCC, an certification institution in Bandung, that focused in training and certification business, The research method used in this research is descriptive method. Approach conducted by researcher in this research using quantitative method. In this study the data were collected using questionnaires distributed to respondents. The measurement scale used in this research is ordinal scale (ordinal scale). The analysis used in this research is descriptive analysis. The participant in this research is 38 respondents. Based on the data processing and discussion that has been listed previously, the researchers can draw the following conclusions. Organizational readiness in applying Knowledge Management. There is a significant difference regarding the readiness of employees in the implementation of Knowledge Management based on employee profile. Based on the crosstabulation test, the researcher found that demographic characteristics, ie gender, age, duration of work and education level can give rise to different levels of readiness in Organizational Culture

Keywords: Knowledge Management Infrastructure, Organizational Culture, Organizational Structure, IT Infrastructure, Common Knowledge, Physical Environment, Telkom PCC