THE EFFECT OF SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION, The Case Study of JNE Express Bandung
FAUZYAH FASYA
Informasi Umum
Kode
16.04.035
Klasifikasi
658.83 - Market research, Market analysis, Market study, Interviewing, use of consultants and research agencies, Techniques of consulting in market research
Jenis
Karya Ilmiah - Skripsi (S1) - Reference
Subjek
Management Marketing
Dilihat
9 kali
Informasi Lainnya
Abstraksi
In the era of a rapid business competition, the company is required to take strategic steps to compete in any condition. Thus, company’s quality of service is become indispensable. In accordance with increasing number of people who use freight forwarding service, the quality of service become a very important thing to win the competition. Quality of service plays an important role in shaping consumer satisfaction, also related to create profit for the company. Therefore, this study is intended to measure the service quality towards customer satisfaction.
Koleksi & Sirkulasi
Tersedia 1 dari total 1 Koleksi
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Pengarang
| Nama | FAUZYAH FASYA |
| Jenis | Perorangan |
| Penyunting | Tjahjono Djatmiko |
| Penerjemah |
Penerbit
| Nama | Universitas Telkom |
| Kota | Bandung |
| Tahun | 2016 |
Sirkulasi
| Harga sewa | IDR 0,00 |
| Denda harian | IDR 0,00 |
| Jenis | Non-Sirkulasi |
