Obstacles to the Adoption of Secure Communication Tools

Ruba Abu-Salma, M. Angela Sasse, Joseph Bonneau

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—The computer security community has advocated widespread adoption of secure communication tools to counter mass surveillance. Several popular personal communication tools (e.g., WhatsApp, iMessage) have adopted end-to-end encryption, and many new tools (e.g., Signal, Telegram) have been launched with security as a key selling point. However it remains unclear if users understand what protection these tools offer, and if they value that protection. In this study, we interviewed 60 participants about their experience with different communication tools and their perceptions of the tools’ security properties. We found that the adoption of secure communication tools is hindered by fragmented user bases and incompatible tools. Furthermore, the vast majority of participants did not understand the essential concept of end-to-end encryption, limiting their motivation to adopt secure tools. We identified a number of incorrect mental models that underpinned participants’ beliefs.

Subjek

COMPUTER SCIENCE
 

Katalog

Obstacles to the Adoption of Secure Communication Tools
-
17p.: pdf file.; 1 MB
English

Sirkulasi

Rp. 0
Rp. 0
Tidak

Pengarang

Ruba Abu-Salma, M. Angela Sasse, Joseph Bonneau
Perorangan
 
 

Penerbit

IEEE
New York
2017

Koleksi

Kompetensi

 

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