Systems approach to quality management is perhaps his most complete, useful, and readable work to date. This book will change forever the way you think about quality. Since the early 1980s you may have read books, journals, attended seminars and training sessions, or watched video about quality management. The time has come tomake the jump from theory to application. Quality management systems: A Practical Guide shows you how.
Features
- Combines W. Edwards Deming’s theory of management with Japanese administrative systems for management to create a new and powerful bridge between theory and the practice of quality management
- Illustrates a soup-to-nuts, easy-to-understand model for promoting and implementing a successful quality management process or system
- Provides a clear method for strategic/policy management and a comprehensive case example of this critical element
- Include a simple method for determining organizational readiness and for resolving top management issues about quality management and for gaining commitmen.