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163817 results (page 16057/16382)
T.69
Evaluasi imlpementasi kualitas pelayanan dalam meningkatkan loyalitas nasabah pada BRI (Persero) kantor cabang Bandung Ujung Berung
Agus Imam, SR Sudjahri & DT
Institut Manajemen Telkom, 1999
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Karya Ilmiah - Thesis (S2) - Reference (Non-Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
tersedia 1 file download
CUSTOMERS
Banking
951
Customers For Life : How To Turn That One Time Buyer Into A Lifetime Customer
Paul B. Brown
Pocket Books, 1990
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
CUSTOMERS
Service,Consumer Satisfaction
1.548
Managing to keep the customer ; how to achieve and maintain superior customer service
Robert L. Desatnick
Jossey-Bass, 1987
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
CUSTOMERS
0
1.662
Everyone Is A Customer
Nichole J. Bandley
Golden Books Centre SDN, 1990
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
tersedia 3 file download
CUSTOMERS
0
With this book you can build communication and motivational bridge. Read it and duplicat the winning strategies. Give yourself the customer edge, this book provides you with: • The nuts and bolts of..selengkapnya..
1.713
Seeking and keeping your customers
Harvard Business School
HBS, 1991
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
tersedia 3 file download
CUSTOMERS
0
Marketing theory has long emphasized the importance of staying close to the customer. Lasting customer ties, after all, are what build and sustain businesses. Applying the concept means thinking rigorously..selengkapnya..
2.010
Quality Customer Service - 3/E
William B. Martin
Crisp Publ., 1993
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
CUSTOMERS
0
2.254
The Real Leaves of Business...and Not a CEO among Them World Class Front Line
Lan Schlesinger
Doubleday, 1993
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
tersedia 3 file download
CUSTOMERS
Recruitment
How can you put the best of the best ideas to work for your business? Start by throwing out the hiring rule book. Talented service providers don’t necessarily look good..selengkapnya..
2.303
Product Plus: Low Product + Service = Competitive Advantage
Christopher Lovelock
John Willey, 1994
Klasifikasi Sales promotion, Use of coupons, discounts, gifts, prizes, samples, trading stamps
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
CUSTOMERS
Competitions
2.633
Command Performance : The Art Of Delivering Quality Service
John E. Martin
Harvard Business School P, 1994
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
tersedia 3 file download
CUSTOMERS
Quality Control
This text provides insights of leading business thinkers and executives on delivery service to customers. Peter Drucker, Frederick Reichheld, Leonard Schlesinger and James Heskett, among others, explore various aspects of..selengkapnya..
2.779
Connecting with your customers
Graham Willcooks
Institute of Management F, 1996
Klasifikasi Customer relationships, Claims, Complaints, Returns, Servicing of products
Buku - Circulation (Dapat Dipinjam) (Sirkulasi)
tersedia 1 koleksi
total 1 koleksi
CUSTOMERS
Case Studies