Hotel Operations Management, 3/E.
David Hayes, Jack Ninemeier, Allisha Miller
Informasi Umum
Kode
26.01.003
Klasifikasi
647.068 - Hotel housekeeping management
Jenis
Buku - Circulation (Dapat Dipinjam)
Subjek
Hospitality Management
No. Rak
Tel-U Bandung - Gedung Manterawu Lantai 5 : Rak 14 A
Dilihat
70 kali
Informasi Lainnya
Abstraksi
Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing “Mom and Pop” segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿’s?and their own?success.
Koleksi & Sirkulasi
Seluruh (1) koleksi tidak tersedia
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Pengarang
| Nama | David Hayes, Jack Ninemeier, Allisha Miller |
| Jenis | Perorangan |
| Penyunting | |
| Penerjemah |
Penerbit
| Nama | Pearson |
| Kota | New York |
| Tahun | 2012 |
Sirkulasi
| Harga sewa | IDR 0,00 |
| Denda harian | IDR 1.000,00 |
| Jenis | Sirkulasi |
