How can digital technologies improve public services and governance?

Nagy K. Hanna

Informasi Umum

Kode

25.21.1587

Klasifikasi

338.47 - Services and specific products, quantities produced, shortages, surpluses, stockpiles, forecasts and projections of supply and demand

Jenis

Buku - Elektronik (E-Book)

Subjek

Public Services

No. Rak

Dilihat

51 kali

Informasi Lainnya

Abstraksi

The book considers the opportunities and challenges of harnessing digital technologies for improved public services and governance. It focuses on the challenges of applying digital technologies in developing countries, particularly in Africa, where dramatic results can be realized. If also focuses on ways to improve services beyond supply-side measures such as business-process-engineering and improved management of service providers. Instead, it focuses in strengthening the demand for good governance and improved services via informed citizens, client feedback, and enhanced monitoring of service provider performance.