Informasi Umum

Kode

25.21.1193

Klasifikasi

000 - General Works

Jenis

Buku - Elektronik (E-Book)

Subjek

#n/a

No. Rak

Tel-U Bandung - Gedung Manterawu Lantai 5 : Rak 1

Dilihat

20 kali

Informasi Lainnya

Abstraksi

Customer value starvation is a common disease in companies, both small and large – which is difficult to diagnose. It is a silent killer, like many cancers. By the time it is diagnosed, it is generally late, sometimes, too late! Mahajan and Vieira have put their expertise together to show how companies overlook value starvation. This causes irritation and frustration to customers in their interaction with the company and its personnel – in person, on telephone, net or mail. The book identifies customer DNA (Do Not Annoy) factors, and suggests how to minimize complaints; ensure customer loyalty; and long term company profitability and success. Philip Kotler, the world’s guru on marketing, said, “This book will help you think freshly about your business mission and success.” Seven well-known experts on the subject like Shep Hyken have contributed to this book. Read Customer Value Starvation Can Kill, and make life easier for your customers and yourself, and win in the marketplace!!

Koleksi & Sirkulasi

Tersedia 1 dari total 1 Koleksi

Anda harus log in untuk mengakses flippingbook

Pengarang

Nama Gautam Mahajan Walter Vieira
Jenis Perorangan
Penyunting
Penerjemah

Penerbit

Nama Business Expert Press
Kota New York
Tahun 2021

Sirkulasi

Harga sewa IDR 0,00
Denda harian IDR 0,00
Jenis Non-Sirkulasi

Download / Flippingbook

belum pernah diunduh