The Chicken And Egg Story Of A Call Centre In Malaysia
Alan Fun-Foo Chan, Keng-Kok Tee, Thanuja Rathakrishnan, Jo Ann Ho, Siew-Imm Ng
Informasi Umum
Kode
24.10.651
Klasifikasi
658.3 - Personnel management
Jenis
Case Studies
Subjek
Personnel Management
No. Rak
Dilihat
174 kali
Informasi Lainnya
Abstraksi
Case summary Learning outcomes After attempting the case, users are able to: analyse issues and problems faced by a call centre in Malaysia. Determine the root causes of the problems faced by call centre employees and generate alternative solutions to solve the problems faced by the company and to ensure the sustainability of the business.
Koleksi & Sirkulasi
Tersedia 1 dari total 1 Koleksi
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Pengarang
| Nama | Alan Fun-Foo Chan, Keng-Kok Tee, Thanuja Rathakrishnan, Jo Ann Ho, Siew-Imm Ng |
| Jenis | Perorangan |
| Penyunting | |
| Penerjemah |
Penerbit
| Nama | Emerald |
| Kota | New York |
| Tahun | 2021 |
Sirkulasi
| Harga sewa | IDR 0,00 |
| Denda harian | IDR 0,00 |
| Jenis | Non-Sirkulasi |
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