Cotton Web Limited: A Journey From Disintegrated Complaint Handling To An Efficient And Robust E-Complaint Management System
Aleena Shuja, Malik Imtiaz Awan, Imran Saleem
Informasi Umum
Kode
24.10.194
Klasifikasi
658.403 8 - Information management, Gathering of information by management for use in managerial decision making, Information resources, Knowledge management
Jenis
Case Studies
Subjek
Information Technology Management
No. Rak
Dilihat
246 kali
Informasi Lainnya
Abstraksi
The technical services operations team at Cotton Web Limited formerly relied on JS Node, e-coordination system, to address customer complaints. There were many bugs in that system as it did not carry along the complaint tracking protocol, was slow in response, fundamentally structured upon manual complaint record keeping that resulted in piling up un-resolved complaints for a longer period of time. The team under the leadership of Mr. Hasan Ali, a competent expert working as GM Research and Data Analytics, undertook detailed analysis of recurring glitches in this system and replaced it with a novel Web-based automated complaint management system at Cotton Web Limited. This entire diagnosis and intervention process took almost three months till completion. The case is written for use in courses in the curriculum of BBA, BBIS, BSIT and BSCS programs at undergraduate level. It is most suitable for the courses in leadership, change management, business process reengineering, soft engineering, team building and business communication.
Koleksi & Sirkulasi
Tersedia 1 dari total 1 Koleksi
Anda harus log in untuk mengakses flippingbook
Pengarang
| Nama | Aleena Shuja, Malik Imtiaz Awan, Imran Saleem |
| Jenis | Perorangan |
| Penyunting | |
| Penerjemah |
Penerbit
| Nama | Emerald |
| Kota | New York |
| Tahun | 2024 |
Sirkulasi
| Harga sewa | IDR 0,00 |
| Denda harian | IDR 0,00 |
| Jenis | Non-Sirkulasi |
