This is Service Design Doing: Applying Service Design and Design Thinking in The Real World
Marc Stickdorn, Markus Hormess, Adam Lawrence
Informasi Umum
Kode
24.01.483
Klasifikasi
658 - General management, General business management, General industrial Management
Jenis
Buku - Circulation (Dapat Dipinjam)
Subjek
Service Industries, Management,
No. Rak
16 A
Dilihat
80 kali
Informasi Lainnya
Abstraksi
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in realityand embed service design successfully in an organization.
Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tooland method used. You’ll be able to focus on your customers and iteratively improve their experience.
Move from theory to practice and build sustainable business success.
Koleksi & Sirkulasi
Tersedia 2 dari total 2 Koleksi
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Pengarang
| Nama | Marc Stickdorn, Markus Hormess, Adam Lawrence |
| Jenis | Perorangan |
| Penyunting | |
| Penerjemah |
Penerbit
| Nama | O'Reilly |
| Kota | New York |
| Tahun | 2018 |
Sirkulasi
| Harga sewa | IDR 0,00 |
| Denda harian | IDR 1.000,00 |
| Jenis | Sirkulasi |
