THE INFLUENCE OF THE PT KAI SERVICE QUALITY IN PUNCTUALITY OF THE TRAIN TRAVEL TIME ON CUSTOMER SATISFACTION - WRAP Researchship
MIKAEL JULIAN IRSA
Informasi Umum
Kode
24.04.461
Klasifikasi
658.834 2 - Consumer behavior, Motivation research, Consumer psychology
Jenis
Karya Ilmiah - Skripsi (S1) - Reference
Subjek
Consumer Satisfaction-quality Services, Service Quality,
Informasi Lainnya
Abstraksi
<p>This study aims to analyze the effect of PT KAI's service quality, especially the punctuality of travel on railroad customer satisfaction. This study also aims to examine the effect of timeliness variables on customer satisfaction. The data used in this study is a combination of primary data and secondary data where the author will use the survey method as primary data and data on the timeliness of train travel, especially train travel to and from Bandung Station as secondary data. The data analysis technique used in this research is quantitative by using a systematic literature review in terms of bibliometric analysis to review published research on the topics discussed. The explanation for this is the result of the punctuality of train travel on railroad customer satisfaction.</p>
Koleksi & Sirkulasi
Tersedia 1 dari total 1 Koleksi
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Pengarang
| Nama | MIKAEL JULIAN IRSA |
| Jenis | Perorangan |
| Penyunting | Mahir Pradana |
| Penerjemah |
Penerbit
| Nama | Universitas Telkom, S1 Administrasi Bisnis (International Class) |
| Kota | Bandung |
| Tahun | 2024 |
Sirkulasi
| Harga sewa | IDR 0,00 |
| Denda harian | IDR 0,00 |
| Jenis | Non-Sirkulasi |
