IT Servide Management A Guide for ITIL® Foundation Exam Candidates, Second Edition
Ernest Brewster, Richard Griffiths, Aidan Lawes
Informasi Umum
Kode
23.21.2460
Klasifikasi
004 - Data processing, Computer science
Jenis
Buku - Elektronik (E-Book)
Subjek
Computer Science
No. Rak
1
Dilihat
9 kali
Informasi Lainnya
Abstraksi
ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.
Koleksi & Sirkulasi
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Pengarang
| Nama | Ernest Brewster, Richard Griffiths, Aidan Lawes |
| Jenis | Perorangan |
| Penyunting | |
| Penerjemah |
Penerbit
| Nama | BCS |
| Kota | New York |
| Tahun | 2012 |
Sirkulasi
| Harga sewa | IDR 0,00 |
| Denda harian | IDR 0,00 |
| Jenis | Non-Sirkulasi |
