Service Quality Management in Hospitality, Tourism, and Leisure
Connie Mok, Beverley Sparks, Jay Kadampully
Informasi Umum
Kode
23.01.1469
Klasifikasi
647.94 - Lodging for temporary residents, Household management in hospitality industry, Bed and breakfast Establishments, Hotels, Hostels, Inns, Motels, Resorts
Jenis
Buku - Circulation (Dapat Dipinjam)
Subjek
Hospitality Management, Tourism-management
No. Rak
14 A
Dilihat
6 kali
Informasi Lainnya
Abstraksi
Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include:
Koleksi & Sirkulasi
Tersedia 5 dari total 5 Koleksi
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Pengarang
| Nama | Connie Mok, Beverley Sparks, Jay Kadampully |
| Jenis | Perorangan |
| Penyunting | |
| Penerjemah |
Penerbit
| Nama | Routledge |
| Kota | Milton Park |
| Tahun | 2001 |
Sirkulasi
| Harga sewa | IDR 0,00 |
| Denda harian | IDR 1.000,00 |
| Jenis | Sirkulasi |
