Service Management And Operation, 5/E.
Robert Johnston, Michael Shulver, Nigel Slack, Graham Clark
Informasi Umum
Kode
22.01.1105
Klasifikasi
658.809 - Services marketing
Jenis
Buku - Circulation (Dapat Dipinjam)
Subjek
Service Management
No. Rak
Dilihat
189 kali
Informasi Lainnya
Abstraksi
Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.
Pearson, the world’s learning company.
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Koleksi & Sirkulasi
Tersedia 2 dari total 2 Koleksi
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Pengarang
| Nama | Robert Johnston, Michael Shulver, Nigel Slack, Graham Clark |
| Jenis | Perorangan |
| Penyunting | |
| Penerjemah |
Penerbit
| Nama | Pearson |
| Kota | New York |
| Tahun | 2020 |
Sirkulasi
| Harga sewa | IDR 0,00 |
| Denda harian | IDR 1.000,00 |
| Jenis | Sirkulasi |
