Tinjauan Operasional Front Office Departement di Hyatt Regency Yogyakarta (The Overview of the Front Office Department Operations at the Hyatt Regency Yogyakarta)
NADIA FLORANITA IVANA

Informasi Umum

Kode

22.06.216

Klasifikasi

647.940 68 - Hotel, motel management

Jenis

Karya Ilmiah - TA (D3) - Reference

Subjek

Hotel Industry, Hotel Management,

Dilihat

227 kali

Informasi Lainnya

Abstraksi

<p><span class="markedContent" id="page11R_mcid10"><span dir="ltr" role="presentation" style="left: 247.317px; top: 290.511px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.953838);">Industri</span><span dir="ltr" role="presentation" style="left: 309.857px; top: 290.511px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 323.317px; top: 290.511px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.948739);">perhotelan</span><span dir="ltr" role="presentation" style="left: 412.957px; top: 290.511px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 426.967px; top: 290.511px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.939553);">menjadi</span><span dir="ltr" role="presentation" style="left: 492.767px; top: 290.511px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 506.2px; top: 290.511px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.888285);">salah</span><span dir="ltr" role="presentation" style="left: 548.66px; top: 290.511px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 562.233px; top: 290.511px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.922629);">satu</span><span dir="ltr" role="presentation" style="left: 597.093px; top: 290.511px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 610.633px; top: 290.511px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.935708);">kategori</span><span dir="ltr" role="presentation" style="left: 677.193px; top: 290.511px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 691.083px; top: 290.511px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.963597);">di</span><span dir="ltr" role="presentation" style="left: 706.083px; top: 290.511px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 719.883px; top: 290.511px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.916158);">bidang</span><span dir="ltr" role="presentation" style="left: 774.883px; top: 290.511px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 788.717px; top: 290.511px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.87124);">jasa</span><span dir="ltr" role="presentation" style="left: 820.677px; top: 290.511px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 834.317px; top: 290.511px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.890427);">yang</span><br role="presentation" /> <span dir="ltr" role="presentation" style="left: 247.317px; top: 316.911px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.935645);">memberikan pelayanan mencakup penginapan, restoran, pergelaran acara,</span><br role="presentation" /> <span dir="ltr" role="presentation" style="left: 247.317px; top: 343.344px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.915752);">hiburan, akses transportasi dan bahkan sering kali</span><span dir="ltr" role="presentation" style="left: 655.437px; top: 343.344px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 661.083px; top: 343.344px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.901876);">digunakan sebagai urusan</span><br role="presentation" /> <span dir="ltr" role="presentation" style="left: 247.317px; top: 369.744px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.910789);">bisnis hingga bidang tambahan lainnya yang termasuk pada pariwisata.</span><span dir="ltr" role="presentation" style="left: 824.317px; top: 369.744px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 829.517px; top: 369.744px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.931286);">Front</span><br role="presentation" /> <span dir="ltr" role="presentation" style="left: 247.317px; top: 396.144px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.942407);">Office Department</span><span dir="ltr" role="presentation" style="left: 399.877px; top: 396.144px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 406.567px; top: 396.144px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.950476);">merupakan elemen penting yang terdapat pada industri</span><br role="presentation" /> <span dir="ltr" role="presentation" style="left: 247.317px; top: 422.544px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.960736);">hotel,</span><span dir="ltr" role="presentation" style="left: 294.297px; top: 422.544px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 303.317px; top: 422.544px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.988252);">hal tersebut karena department ini berperan utama dalam proses</span><br role="presentation" /> <span dir="ltr" role="presentation" style="left: 247.317px; top: 448.944px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.90672);">pelayanan</span><span dir="ltr" role="presentation" style="left: 330.977px; top: 448.944px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 340.117px; top: 448.944px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.96378);">tamu</span><span dir="ltr" role="presentation" style="left: 382.957px; top: 448.944px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 392.567px; top: 448.944px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.906447);">dengan</span><span dir="ltr" role="presentation" style="left: 453.027px; top: 448.944px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 462.6px; top: 448.944px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.92372);">kemampuan</span><span dir="ltr" role="presentation" style="left: 564.24px; top: 448.944px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 573.833px; top: 448.944px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.890427);">yang</span><span dir="ltr" role="presentation" style="left: 612.433px; top: 448.944px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 621.833px; top: 448.944px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.95538);">mumpuni</span><span dir="ltr" role="presentation" style="left: 700.413px; top: 448.944px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 709.883px; top: 448.944px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.924235);">dalam</span><span dir="ltr" role="presentation" style="left: 760.223px; top: 448.944px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 769.517px; top: 448.944px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.938079);">memberikan</span><br role="presentation" /> <span dir="ltr" role="presentation" style="left: 247.317px; top: 475.394px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.939734);">respons terhadap permintaan kebutuhan tamu. Tujuan</span><span dir="ltr" role="presentation" style="left: 699.877px; top: 475.394px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 705.883px; top: 475.394px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.953738);">penelitian</span><span dir="ltr" role="presentation" style="left: 787.523px; top: 475.394px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 793.117px; top: 475.394px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.93014);">ini adalah</span><br role="presentation" /> <span dir="ltr" role="presentation" style="left: 247.317px; top: 501.794px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.962781);">untuk</span><span dir="ltr" role="presentation" style="left: 294.397px; top: 501.794px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 304.917px; top: 501.794px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.935652);">mengetahui</span><span dir="ltr" role="presentation" style="left: 402.677px; top: 501.794px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 412.967px; top: 501.794px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.921339);">penerapan</span><span dir="ltr" role="presentation" style="left: 501.047px; top: 501.794px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 511.4px; top: 501.794px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.898929);">Standar</span><span dir="ltr" role="presentation" style="left: 574.34px; top: 501.794px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 584.633px; top: 501.794px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.910063);">Operasional</span><span dir="ltr" role="presentation" style="left: 682.753px; top: 501.794px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 693.083px; top: 501.794px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.908874);">Prosedur</span><span dir="ltr" role="presentation" style="left: 766.823px; top: 501.794px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 777.117px; top: 501.794px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.806481);">(SOP)</span><span dir="ltr" role="presentation" style="left: 821.917px; top: 501.794px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 832.717px; top: 501.794px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.8991);">pada</span><br role="presentation" /> <span dir="ltr" role="presentation" style="left: 247.317px; top: 527.794px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.941518);">departemen</span><span dir="ltr" role="presentation" style="left: 347.777px; top: 527.794px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 350.967px; top: 527.794px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.909271);">Front Office</span><span dir="ltr" role="presentation" style="left: 445.607px; top: 527.794px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 449px; top: 527.794px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.888993);">di Hyatt Regency Yogyakarta</span><span dir="ltr" role="presentation" style="left: 677.56px; top: 527.794px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 681.083px; top: 527.794px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.947835);">Metode penelitian</span><span dir="ltr" role="presentation" style="left: 830.683px; top: 527.794px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 834.317px; top: 527.794px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.890427);">yang</span><br role="presentation" /> <span dir="ltr" role="presentation" style="left: 247.317px; top: 554.194px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.909754);">digunkana</span><span dir="ltr" role="presentation" style="left: 331.257px; top: 554.194px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 352.967px; top: 554.194px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.900833);">adalah</span><span dir="ltr" role="presentation" style="left: 407.047px; top: 554.194px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 428.567px; top: 554.194px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.95856);">metode</span><span dir="ltr" role="presentation" style="left: 492.487px; top: 554.194px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 513.8px; top: 554.194px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.945651);">Deskriptif</span><span dir="ltr" role="presentation" style="left: 592.62px; top: 554.194px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 614.233px; top: 554.194px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.954844);">Kualitatif,</span><span dir="ltr" role="presentation" style="left: 692.753px; top: 554.194px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 714.283px; top: 554.194px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.891668);">sedangkan</span><span dir="ltr" role="presentation" style="left: 801.503px; top: 554.194px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 822.717px; top: 554.194px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.954563);">teknik</span><br role="presentation" /> <span dir="ltr" role="presentation" style="left: 247.317px; top: 580.594px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.924842);">pengumpulan</span><span dir="ltr" role="presentation" style="left: 359.377px; top: 580.594px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 368.967px; top: 580.594px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.934704);">data</span><span dir="ltr" role="presentation" style="left: 405.327px; top: 580.594px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 414.567px; top: 580.594px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.901328);">dilaksanakan</span><span dir="ltr" role="presentation" style="left: 519.767px; top: 580.594px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 529.4px; top: 580.594px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.906447);">dengan</span><span dir="ltr" role="presentation" style="left: 589.86px; top: 580.594px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 599.033px; top: 580.594px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.901097);">observasi,</span><span dir="ltr" role="presentation" style="left: 681.153px; top: 580.594px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 690.283px; top: 580.594px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.916856);">wawancara</span><span dir="ltr" role="presentation" style="left: 783.023px; top: 580.594px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 792.717px; top: 580.594px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.913943);">dan</span><span dir="ltr" role="presentation" style="left: 823.197px; top: 580.594px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 832.317px; top: 580.594px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.959905);">studi</span><br role="presentation" /> <span dir="ltr" role="presentation" style="left: 247.317px; top: 606.994px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.886565);">Pustaka.</span><span dir="ltr" role="presentation" style="left: 316.277px; top: 606.994px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 322.117px; top: 606.994px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.926115);">Hasil penelitian berupa deskripsi tentang SOP di departemen</span><span dir="ltr" role="presentation" style="left: 823.377px; top: 606.994px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 829.517px; top: 606.994px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.931286);">Front</span><br role="presentation" /> <span dir="ltr" role="presentation" style="left: 247.317px; top: 633.428px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.916195);">Office</span><span dir="ltr" role="presentation" style="left: 294.837px; top: 633.428px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 299.317px; top: 633.428px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.925937);">dan</span><span dir="ltr" role="presentation" style="left: 330.197px; top: 633.428px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 334.517px; top: 633.428px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.895435);">pelaksanaannya.</span></span></p>

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<p><br role="presentation" /> <span class="markedContent" id="page11R_mcid13"><span dir="ltr" role="presentation" style="left: 247.317px; top: 706.628px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.884313);">Kata</span><span dir="ltr" role="presentation" style="left: 283.677px; top: 706.628px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 287.717px; top: 706.628px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.888302);">Kunci:</span><span dir="ltr" role="presentation" style="left: 337.077px; top: 706.628px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 341.317px; top: 706.628px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.928313);">Perhotelan,</span><span dir="ltr" role="presentation" style="left: 436.237px; top: 706.628px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 440.167px; top: 706.628px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.940286);">Front</span><span dir="ltr" role="presentation" style="left: 484.047px; top: 706.628px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 488.6px; top: 706.628px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.928999);">Office,</span><span dir="ltr" role="presentation" style="left: 541.94px; top: 706.628px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 546.233px; top: 706.628px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.904642);">Standar</span><span dir="ltr" role="presentation" style="left: 609.573px; top: 706.628px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 613.433px; top: 706.628px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.906539);">Operasional</span><span dir="ltr" role="presentation" style="left: 711.173px; top: 706.628px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 715.083px; top: 706.628px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.908874);">Prosedur</span><span dir="ltr" role="presentation" style="left: 788.823px; top: 706.628px; font-size: 20px; font-family: sans-serif;"> </span><span dir="ltr" role="presentation" style="left: 793.117px; top: 706.628px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.806481);">(SOP)</span></span></p>

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