Driving Networked Service Productivity

Christofer F. Daiberl

Informasi Umum

Kode

21.21.3904

Klasifikasi

000 - General Works

Jenis

Buku - Elektronik (E-Book)

Subjek

Service Management

No. Rak

Dilihat

117 kali

Informasi Lainnya

Abstraksi

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.

Contents The concepts of networked service delivery and networked service productivity Approaches for improving productivity from a network perspective
The networked service productivity improvement technique
Design principles for improving networked service productivity

Target Groups Researchers and students in the field of service management and information systems
Service managers and practitioners aiming to enhance the productivity of networked service offerings

The Author Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems – Innovation & Value Creation.