Informasi Umum

Kode

21.01.542

Klasifikasi

658 - General management, General business management, General industrial Management

Jenis

Buku - Circulation (Dapat Dipinjam)

Subjek

Service Industry, Management,

Informasi Lainnya

Abstraksi

This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises.

Service Systems Engineering and Management begins with a basic overview of service industries and their importance in today’s economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems – Multiple Criteria Decision Making and Data Envelopment Analysis. The textbook then discusses several topics in service systems engineering and management – supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services.

Koleksi & Sirkulasi

Seluruh 2 koleksi sedang dipinjam

Anda harus log in untuk mengakses flippingbook

Pengarang

Nama A. Ravi Ravindran,et al.
Jenis Perorangan
Penyunting
Penerjemah

Penerbit

Nama CRC Press
Kota New Jersey
Tahun 2021

Sirkulasi

Harga sewa IDR 0,00
Denda harian IDR 1.000,00
Jenis Sirkulasi

Download