Process Mapping and Management

Sue Conger

Informasi Umum

Kode

20.21.222

Klasifikasi

658 - General management, General business management, General industrial Management

Jenis

Buku - Elektronik (E-Book)

Subjek

Management

No. Rak

Dilihat

133 kali

Informasi Lainnya

Abstraksi

Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.