Customer Intention to Return Online: Price, Perception, Performance, and Satisfaction: SCBTII Proceeding Book The 7th Smart Collaboration for Business in Tehcnology and Information Industries, August 15th-16th 2016
Pantri Heriyati, Aarti Budharani
Informasi Umum
Kode
17.24.083
Klasifikasi
657.072 - Accounting research
Jenis
E-Article
Subjek
Accounting
No. Rak
Dilihat
452 kali
Informasi Lainnya
Abstraksi
This research seeks to investigate how price perception, attribute-level performance and satisfaction that unf olds over time have an impact on the whole online shopping consumption experience and behavioural intentions as they are li nked together in the context of Indonesia consumer. This study examines the important links between all the three tiers that build s up the customer’s intention to return online. The results facilitate the comprehension of the factors that leads to the intention to return online in the context of online shopping in Jakarta. The result also found that after-delivery satisfaction has the bigge st influence on the intention to return.
Keywords: Price perception; At-checkout Satisfaction; After-delivery Satisfaction; Overall Satisfaction; Intention to Return
- BAH4D3 - ANALISIS RESIKO BISNIS
- IEH3N2 - PRAKTIKUM PERANCANGAN BISNIS DAN FASILITAS INDUSTRI
- IEH4G2 - PERANCANGAN PROSES BISNIS
- IEH4CC3 - PERANCANGAN PROSES BISNIS LANJUT
- IEH4EF3 - SISTEM BISNIS RETAIL
- IEH4GB5 - PENGEMBANGAN INISIATIF BISNIS
- IEI5F3 - PERANCANGAN PROSES BISNIS
- IEI443 - PENGEMBANGAN INISIATIF BISNIS
- DEK3CAB3 - PROSES BISNIS
Koleksi & Sirkulasi
Tersedia 1 dari total 1 Koleksi
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Pengarang
| Nama | Pantri Heriyati, Aarti Budharani |
| Jenis | Perorangan |
| Penyunting | |
| Penerjemah |
Penerbit
| Nama | Fakultas Ekonomi Bisnis - Telkom University |
| Kota | Bandung |
| Tahun | 2016 |
Sirkulasi
| Harga sewa | IDR 0,00 |
| Denda harian | IDR 0,00 |
| Jenis | Non-Sirkulasi |
