The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
Micah Solomon, Herve Humler
Informasi Umum
Kode
17.01.383
Klasifikasi
647.950 682 - Restaurants-Design and Construction
Jenis
Buku - Circulation (Dapat Dipinjam)
Subjek
Hospitality Management, Food Services,
No. Rak
Tel-U Gedung Manterawu Lantai 5 : Rak 14 A
Tel-U Purwokerto : Rak 7
Dilihat
211 kali
Informasi Lainnya
Abstraksi
The Heart of Hospitality is a hospitality management and customer service resource like no other, an essential guide to navigating customer service and consumer trends in the hospitality industry and others. Created by leading customer service expert Micah Solomon, with a foreword by Ritz-Carlton President/COO Herve Humler and contributions from top professionals in the hospitality industry (restaurateurs Danny Meyer and Tom Colicchio, Four Seasons Chairman Isadore Sharp, Virgin Hotels' CEO Raul Leal, and many others), this compulsively readable volume helps you understand and serve guests of all generations, including the newly-prominent millennials, via first-hand stories and closely guarded hospitality secrets from top hotel, restaurant, and other hospitality professionals, including:
Koleksi & Sirkulasi
Tersedia 1 dari total 2 Koleksi
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Pengarang
| Nama | Micah Solomon, Herve Humler |
| Jenis | Perorangan |
| Penyunting | |
| Penerjemah |
Penerbit
| Nama | SelectBooks |
| Kota | New York |
| Tahun | 2016 |
Sirkulasi
| Harga sewa | IDR 0,00 |
| Denda harian | IDR 1.000,00 |
| Jenis | Sirkulasi |
