The Best Service is No Service: How to liberate your customers from customer service, keep them happy and control costs
Bill Price, David Jaffe

Informasi Umum

Kode

17.01.039

Klasifikasi

658.812 - Customer relationships, Claims, Complaints, Returns, Servicing of products

Jenis

Buku - Circulation (Dapat Dipinjam)

Subjek

Customer Relations

No. Rak

Dilihat

146 kali

Informasi Lainnya

Abstraksi

Home / Business & Management / General & Introductory Business & Management The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Bill Price, David Jaffe ISBN: 978-0-470-18908-5 336 pages March 2008, Jossey-Bass Hardcover $29.95ADD TO CART Buy E-book ? $19.99ADD TO CART The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (0470189088) cover image Read an Excerpt Description

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences

Koleksi & Sirkulasi

Tersedia 1 dari total 1 Koleksi

Pengarang

Nama	Bill Price, David Jaffe
Jenis	Perorangan
Penyunting
Penerjemah

Penerbit

Nama	Jossey Bass
Kota	San Francisco
Tahun	2008

Sirkulasi

Harga sewa	IDR 0,00
Denda harian	IDR 1.000,00
Jenis	Sirkulasi

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