Managing The Guest Experience In Hospitality
Robert C. Ford & Cherrill P. Heaton
Informasi Umum
Kode
15.01.1421
Klasifikasi
647.940 68 - Hotel, motel management
Jenis
Buku - Circulation (Dapat Dipinjam)
Subjek
Hotel Management
No. Rak
Tel-U Gedung Manterawu Lantai 5 : Rak 14 A
Tel-U Purwokerto : Rak 7
Dilihat
135 kali
Informasi Lainnya
Abstraksi
This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent Service". A "Moment of Truth" feature interspersed throughout the book provides an open-ended guest service vinette and allows the reader to provide an appropriate response or analysis of the situation that reflects an understanding of the principle being covered. A "Lessons Learned" section at the end of each chapter provides both practitioners and students with a review of the material quickly, in a useful, applied way.
Koleksi & Sirkulasi
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Pengarang
| Nama | Robert C. Ford & Cherrill P. Heaton |
| Jenis | Perorangan |
| Penyunting | |
| Penerjemah |
Penerbit
| Nama | DELMAR |
| Kota | Canada |
| Tahun | 2000 |
Sirkulasi
| Harga sewa | IDR 0,00 |
| Denda harian | IDR 1.000,00 |
| Jenis | Sirkulasi |
