SPEECH ACT COMMUNICATION IN OUTBOUND CALL ACTIVITIES OF INDIHOME TRIPLE PLAY (Descriptive Study with Conversation Analysis Approach presents by Virtual Account Manager TOP 20 Bogor to Platinum and Titanium Customer of PT Telekomunikasi Indonesia)
INES JANAN SHABIRA
Informasi Umum
Kode
17.04.3377
Klasifikasi
302.2 - communication, content analysis, semiotics
Jenis
Karya Ilmiah - Skripsi (S1) - Reference
Subjek
Communication
Dilihat
50 kali
Informasi Lainnya
Abstraksi
This study discusses about speech acts as the smallest unit in the linguistic communication. The purpose of this study was to examine how the Speech Acts communication in the outbound call activity of IndiHome Triple Play program. This study used a qualitative descriptive with conversation analysis approach. Results of this study stated that the locutions found in the entire speechs. Illocutionary found as the 'meaning' of the speech. Agent stimulates a sense of what he told to the customer. And customers build some senses after the locutionary being stated. Perlocutionary completely discovered because of its illocutionary has reached the customer, the meaning of what we say is already perceived by them and they affected after hearing from us.
Keyword: Speech Acts, Outbound Call, Successfull Telemarketing
Koleksi & Sirkulasi
Tersedia 1 dari total 1 Koleksi
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Pengarang
| Nama | INES JANAN SHABIRA |
| Jenis | Perorangan |
| Penyunting | MARTHA TRI LESTARI, BERLIAN PRIMADANI |
| Penerjemah |
Penerbit
| Nama | Universitas Telkom |
| Kota | Bandung |
| Tahun | 2017 |
Sirkulasi
| Harga sewa | IDR 0,00 |
| Denda harian | IDR 0,00 |
| Jenis | Non-Sirkulasi |
